Frequently Asked Questions

Is Maya Cala part of a development?

Maya Cala is in a secured gated community. Casas La Fe is the development that Maya Cala is located in. Casas La Fe is known locally as Wildlife Lagoon. There are seventy-two lots in the community, but few are developed so you are quite secluded. For safety and security for people that live here and guests we have two security gates one off the HYW and a second security gate at the entrance of Wildlife, only authorized people and vehicles can enter.

This is an ecologically protected area and the entire development of Casas La Fe is strictly controlled by a set of guidelines from the Mexican government agency SEMARNAT. Hence we ask that you too do your best to preserve the environment here on Laguna Bacalar. Please do not put any harsh chemicals down the sinks or toilets and please use environmentally safe sunscreens and bug sprays.

Even though Maya Cala is in the jungle we have 24 hour electricity and the access road is in excellent condition. Our water is from a good sweet well but we provide drinking water. All of our ceilings are concrete.

What is the weather like?

Weather is warm most of the year temperatures mediates between 28°C and 34°C

  • October - sunny with some clouds and a bit of rain. In the mid 80's° F. or 30°C.
  • November - January -low 80s or 27°C
  • February - April starts to heat up a little but still very pleasant
  • May - starts to heat up close to high 80s
  • June -August -Mid 90s or 35°C. High humidity. 95% Rainy season begins in mid-Aug. and lasts through October
  • September -starts to cool down a bit to the high 80s or 31°C.

Bacalar Weather Report | Cancun Weather Report | Buena Vista Weather Report

How do I get there?

Take a plane to Cancun airport, rent a car (reserve beforehand) and drive south towards Bacalar, or you can fly into the airport at Chetumal, rent a car and drive about 45 minutes north. Another option is to take a bus from Cancun to Bacalar and then take a taxicab from Bacalar to Maya Cala. Request that the taxi drive you through the gate and all the way to Maya Cala. The gate keeper will be expecting you and will let you through.

Easyway rent a car Cancun | Europcar rent a car Chetumal | America Car Rental | Tulum Car Rental | Bacalar XP | National Car Rental Mexico

How far is it to Maya Cala from Cancun?

The drive from Cancun to Bacalar takes from 3 to 4 hours on a good straight well-maintained road. You pass through Playa Del Carmen, Tulum, Felipe Carrillo Puerto, and many small villages. The entrance to Casas La Fe, where Maya Cala is located, is at kilometer 50 on highway 307. Buena Vista is the small village just to the south.

Maps of Quintana Roo

Where is the nearest ATM?

The nearest ATM is in Bacalar, about 20 minutes away by car. As you head south to Bacalar watch for the "km 22" sign. Go just past it and turn left at the sign "Bacalar Salida 500m." Turn left again one street past the big white church downtown. .Make the first left again and you will see the town square and with the ATM kiosk on on your right side on the edge of the town square.

There are no banks or money exchanges in Bacalar. If you need to change money you must go to Chetumal.

Where do I buy groceries?

If you are flying into Chetumal airport I would suggest doing your grocery shopping here, Walmart, Chedraui, and many other large stores.
If you are driving from Cancun, Playa del Carmen, or Tulum, you can stop here and do your grocery shop if time permits, as you drive into Tulum watch for Tulum, Av turn left for Chedraui.
If time does not permit for grocery shopping, I would suggest making a quick stop at an XOXO and get a couple basics so you can relax in the morning and then go out and do your shopping.

Once at Maya Cala you can take trips into nearby Buena Vista to purchase supplies. There are 3 little stores in Buena Vista, Hilda's is on your left about three blocks along the Main Street in Buena Vista ~ basic groceries, veggies, dairy canned food some meat, snacks, beer, and liquor and water, there is a Tortilleria across the street.

In front of the school first thing in the morning there are stands that sell typical Mexican food ready to eat. There is a family that sells freshly cooked pork by the pound to make Tacos, they also have a laundry mat.

Pedro Santos ~ 10- minutes up the HYW towards Cancun, nearest gas station, great bakery, lots of fruit and Veggie stands and there are a couple nice restaurants.
Bacalar~ 20-minute drive: bigger selection of mid-size grocery stores, fresh produce, meat market, liquor store or you can keep going down the highway an hour away Chetumal and go to Chedraui or Walmart. If you wish to BBQ do not forget to pick up briquettes for outdoor BBQ.
Bacalar has amazing restaurants! We have a list on the cork board with are recommendations in the great room.

What do I need to bring?

Flip flops or sandals, sturdy walking shoes with full uppers, hat, sunglasses, environmentally safe sunscreen, mosquito repellent, binoculars & beach towels are important! -camera, laptop, bathing suit, paperbacks are also recommended.

Is it safe to drink the water?

No the Villa will provide drinking water.

Are the bags of ice safe to use in drinks?

Yes, the ice that you will buy is safe.

Where is the nearest hospital?

  • Small clinic in Buena vista (2 minutes)
  • Basic Health Centre in Bacalar (20 minutes)
  • General Hospital of Chetumal (45 minutes)
  • Quintal Perez-Hospital (private, Chetumal) (45 minutes)

Important - When renting the whole villa - to not move dishes, utensils from unit to unit as this can cause the next guest renting a unit to be without conveniences, this is something the cleaners will not notice. Thank you.